Booking Appointments

The Practice has an appointments system for your convenience and to aid the doctors and nurses. We aim to give routine appointments within two working days, but if you wish to see a particular doctor you may have to wait longer.

In order to provide a personal service and continuity of care, we prefer that patients see their own doctor, but you may consult any of the doctors if you wish, or if you have a problem that cannot wait.  If you are unable to keep your appointment please inform us as early as possible.

To make an appointment please phone or call at reception between 8.30am and 6.00pm, Monday to Friday. Please remember that the duration of a routine appointment is 10 minutes and is for one patient only.

Patients who are not ordinarily resident in the UK may be charged for any treatment they receive.

Missed Appointments

If you are unable to keep your appointment please inform us as early as possible as this appointment can be offered to another patient. Repeated failure to attend appointments will result in a warning letter. If persistent, this may lead to removal from the practice list.

Parking Facilities

There is plenty of parking space available on the premises, including disabled parking. Visitors are requested not to park on the designated staff parking spaces.  

Home Visits

The doctors can do home visits for those who are too unwell to come to the surgery. In order to help plan our visits, please ring before 10.30am whenever possible. Urgent visits will be dealt with as a priority. We expect you to give details to the receptionist to help us plan our visits.

Difficulty getting to the surgery is not a reason for a home visit. Transportation is an individual patient's responsibility. So lack of transport is not a valid reason for home visit request.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Disabled Facilities

The surgery is all on the ground floor with wheelchair access where necessary.

Disabled parking spaces are provided, as well as disabled toilets and an automatic door.

In addition to this we have a portable hearing loop available for the hard of hearing, and an electronic patient call system.

 

We will not tolerate any degree of violent or abusive behaviour by patients, friends or family members. Please treat our staff and other patients with respect and courtesy.
Any patient, friend or family member who is violent or abusive towards a member of staff or other patients may be removed from the practice list (in the case of patients) and the police may be informed.Please see our practice policies section for more details


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